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Account Manager Resume Example
San Francisco, California, CA 94115
Results-driven Account Manager with over 10 years of experience in cultivating and nurturing long-term client relationships, driving sales growth, and providing exceptional customer service. Adept at creating and executing strategic account plans that align with client needs, increasing revenue, and fostering customer satisfaction. Demonstrated ability to collaborate with cross-functional teams, negotiate contracts, and exceed sales targets. Seeking to contribute my extensive background and expertise to a dynamic organization as an Account Manager.
NYC, New York
Cultivated and managed relationships with a diverse portfolio of clients, resulting in a 25% increase in account retention year-over-year.
Developed and executed strategic account plans to align clients' needs with company offerings, leading to a 15% increase in up-sell and cross-sell opportunities.
Collaborated with cross-functional teams to ensure the timely delivery of products and services, resulting in a 95% on-time completion rate and a 10% improvement in customer satisfaction scores.
Conducted regular account reviews and provided valuable insights to clients, positioning the company as a trusted advisor and strengthening client relationships.
Negotiated and secured contracts with an annual value of over $3M, contributing significantly to the company's revenue growth.
Senior Account Executive
Managed a portfolio of 25 key accounts with an annual revenue of $5M+
Developed and executed strategic account plans to achieve revenue growth and customer satisfaction goals
Identified upsell and cross-sell opportunities to maximize revenue potential
Built strong relationships with clients to ensure long-term partnerships and repeat business
Negotiated contracts and renewals with clients to achieve win-win outcomes
Collaborated with internal teams including sales, marketing, and customer success to deliver exceptional customer experiences
New York University (NYU)
Bachelor of Science in Business Administration
NYC, New York
CRM software (Salesforce, HubSpot, etc.)
Certified Public Accountant (CPA)
- American Institute of Certified Public Accountants (AICPA)
Certified Financial Analyst (CFA)
- CFA Institute
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